Term of Use

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the http://www.craftwayfloral.com.sg website (the “Service”) operated by Craftway Floral (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Refusal of Order

We reserve the right to withdraw any Products from this Site at any time and/or remove or edit any materials or content on this Site. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion. If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you. We will not be liable to you or any other third party by reason of our withdrawing any Product from this Site, whether it has been sold or not, removing or editing any materials or contents on this Site or for refusing to process or accept an Order.

Essential Delivery Information

We will do our best to deliver the order to the recipient. However, due to some cases, the order might be duly received and signed by a third party at the address or received by a neighbor to confirm the delivery under the following conditions:

1.Delivery to hospitals, hotel private clubs, government sectors, etc.

2.Residential or commercial premises with tight security

3.When the recipient is not around to receive the order


Craftway Floral will not accept responsibilities for the late or non-deliveries under the following conditions:

1. The customer had provided the wrong date or time of delivery.

2. Insufficient or invalid delivery information was given.

3.No such person at the given address.

4. The recipient is not present and no one else is able to receive on the behalf of the recipient.

5.Refusal of any gifts by the recipient.

6. The recipient has already been discharged from the hospital.

7. The recipient address provided is incorrect.

8. The funeral ceremony has ended.

9. We denied access to residential or business premises due to tight securities.

The recipient is not in

*In any case if the recipient is not present at the time of delivery, the gifts will be left with someone who is willing to receive on behalf of the recipient, such as family members, friends or neighbors.

*All unsuccessful delivered gifts will either be left at the doorstep or returned to Craftway Floral.

*Redirection & redelivery charge of $15 will be imposed for each subsequent delivery or recipient may collect the item from Craftway Floral’s retail outlet.

*The redirection or redelivery will be processed only after extra payment is received.

Cancellation of Order

Cancellation of orders must be made at least 3 days before the date of delivery. A 10% admin charge will be levied for cancellations.

*A 50% charge will be levied for cancellations.


*We have reserved the right to reject orders at its discretion.

*Please note that all items and conditions are subjected to change without prior notice.

Substitution Policy

*Substitution may be necessary to ensure your order arrives on time, i.e. a specific basket, the color of wrapping paper, the color of ribbon, side flowers, etc. Our florists will substitute a similar element of equal or greater value.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by CraftwayFloral. CraftwayFloral has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that CraftwayFloral shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.