Privacy Policy

Personal Data We May Collect

Craftway Floral may collect personal data directly from you, your authorised representative, third parties, publicly available sources or through our website when you interact with us.

Personal data may be collected when you place an order, register as a customer, submit an enquiry form, contact us by email or phone, request a quotation, join a mailing list, respond to promotions, submit product enquiries or provide information for delivery and order fulfilment.

The information collected may include your name, contact number, email address, billing details, delivery address, recipient information, order details, message card wording, enquiry details, uploaded reference photos and other information required to provide our products and services.

Accuracy of Personal Data

You should ensure that all personal data submitted to Craftway Floral is complete, accurate, true and correct. Inaccurate or incomplete information may affect our ability to process orders, arrange delivery, respond to enquiries or provide the products and services requested.

Collection of Non-Personal Information

We may automatically collect non-personal information when you visit our website. This may include browser type, device information, pages visited, referral sources and general website usage information.

This information does not usually identify you personally and may be used to improve website performance, understand visitor behaviour, improve user experience and maintain the effectiveness of our website.

How We Use Personal Data

Craftway Floral may use personal data for the purposes of managing and operating our website, processing orders, responding to enquiries, arranging delivery, processing payments, verifying identity, providing customer support and improving our products and services.

• To process fresh flower, artificial plant, artificial flower, Christmas décor and gift orders.
• To arrange delivery, pickup, recipient communication and order fulfilment.
• To respond to customer enquiries, quotation requests and product questions.
• To process payment and provide invoices, receipts or order confirmations.
• To manage customer accounts, website administration and customer service records.
• To improve website experience, product information, service quality and customer support.
• To contact customers about orders, delivery issues, substitutions, availability or service updates.

Disclosure of Personal Data

Craftway Floral may share personal data with related companies, staff, delivery partners, payment processors, website service providers, IT providers, marketing platforms or other third-party service providers where necessary to fulfil orders, operate our website, provide services or comply with legal obligations.

We do not sell personal data to third parties. Personal data is only shared where reasonably required for business operations, order fulfilment, service delivery, customer support or legal compliance.

Security of Personal Data

Craftway Floral values the privacy and security of customer information. We take reasonable steps to protect personal data from unauthorised access, improper use, disclosure, alteration, loss or destruction.

While we take reasonable care to protect personal data, no method of transmission over the internet or electronic storage is completely secure. Customers should also take care when sharing personal information online.

Cookies Policy

Our website may use cookies to improve your browsing experience, understand how visitors interact with our content, remember preferences and support website functionality.

Some cookies may be session cookies that last only until you close your browser, while others may be persistent cookies that remain on your device for a longer period. You may manage or disable cookies through your browser settings, although some website features may not function properly without cookies.

Access, Correction and Withdrawal

You may contact Craftway Floral if you wish to request access to your personal data, correct inaccurate information, withdraw consent where applicable, or ask questions about how your personal data is handled.

Please note that withdrawing consent may affect our ability to process orders, arrange delivery, respond to enquiries or provide certain products and services.

Changes to This Privacy Policy

Craftway Floral may update this Privacy Policy from time to time. Any changes will be posted on this page. Customers are encouraged to review this Privacy Policy periodically to stay informed about how personal data is collected, used and protected.